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Terms of Service

Version 1.0.0 · Last Updated: September 2026

Welcome to ApneTailor. By accessing or using our mobile application, website, or related services, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our services.

1. Description of Service

ApneTailor is a hyperlocal tailoring platform that connects customers with independent tailors for custom clothing stitching services from the comfort of their homes. By leveraging a network of local tailors, ApneTailor significantly reduces traditional stitching turnaround times, helping customers receive their stitched garments faster while maintaining quality and convenience.

2. Eligibility

You must be legally capable of entering into a binding agreement to use our services. By using ApneTailor, you confirm that the information provided during registration is accurate and complete.

3. User Responsibilities

  • Provide accurate account information.
  • Provide accurate measurements, addresses, and order details.
  • Use the platform lawfully and responsibly.
  • Maintain the security of your account.
  • Promptly report unauthorized account access.
  • Respect tailors, delivery partners, and other users.

4. Tailor Responsibilities

Tailors using the platform are responsible for providing accurate business information, completing verification steps required for onboarding, fulfilling accepted orders timely & professionally, and complying with applicable laws and regulations.

5. Orders and Services

Order timelines and delivery dates are estimates and may vary due to measurement issues, customer delays, fabric availability, logistics, or unforeseen circumstances.

Customers are responsible for reviewing all order details before confirming an order.

6. Fulfilment Policy

ApneTailor facilitates custom stitching by connecting customers with independent tailors and coordinating related pickup, stitching, and delivery steps through the app. Fulfilment typically includes:

  • The customer placing an order with garment type, measurements, notes, and images
  • Nearby tailors responding with pricing and an expected completion date
  • The customer accepting an offer and completing payment through the app
  • Fabric pickup from the customer to the tailor, where the customer provides fabric
  • Stitching by the assigned tailor, including progress updates where supported
  • Delivery of the finished garment to the customer

Where the tailor provides fabric, the initial customer-to-tailor fabric pickup may not apply. ApneTailor is a platform and logistics coordinator; independent tailors perform the stitching work. Estimated dates are not guaranteed completion or delivery times.

If an order appears delayed, inactive, incorrectly statused, or otherwise stuck, authorized ApneTailor personnel may intervene as reasonably necessary for operations, customer support, quality review, or platform integrity. This may include reviewing the order, communicating with the customer or tailor, and updating, correcting, or advancing order statuses and related records. Such intervention does not guarantee a particular outcome, timeline, refund, or service result.

7. Payments

Payments processed through the platform must be completed using approved payment methods. Users agree to pay all applicable charges associated with their orders.

8. Refunds and Cancellations

Payments made through ApneTailor are generally non-refundable once an order, service, or transaction has been confirmed or processed. However, refund requests related to transactions made through either the ApneTailor User App or the ApneTailor Tailor App may be reviewed on a case-by-case basis depending on the circumstances of the order, payment, cancellation, service issue, or dispute. Refund requests may be submitted by contacting ApneTailor customer support.

Approval of any refund is subject to review by ApneTailor and may depend on applicable policies, the status of the order or service, and other relevant circumstances. Cancellation terms depend on the order status at the time of the request. Orders that have progressed significantly through the stitching workflow may not be eligible for full cancellation or refund.

For additional detail, see our Refund and Cancellation Policy.

9. In-App Communications

Customers and tailors may communicate through in-app chat to coordinate orders. These communications are provided to support fulfilment and are not treated as private from the platform. Authorized ApneTailor personnel may access and review chats where reasonably necessary for day-to-day operations, customer support, feedback and quality review, dispute handling, safety, fraud prevention, and enforcement of these Terms.

10. Account Suspension and Termination

ApneTailor reserves the right to suspend or terminate accounts that:

  • Provide false information.
  • Violate applicable laws.
  • Abuse the platform or other users.
  • Attempt fraudulent activity.
  • Violate these Terms of Service.

11. Intellectual Property

All trademarks, branding, logos, software, designs, and content associated with ApneTailor remain the property of ApneTailor or its licensors. Users may not copy, distribute, or reproduce platform content without permission.

12. Warranty Disclaimer

The ApneTailor platform, website, apps, and related services are provided on an "as is" and "as available" basis, to the maximum extent permitted by law. ApneTailor does not warrant that the services will be uninterrupted, timely, secure, error-free, or that stitched garments, measurements, fabrics, or tailor work will meet any particular fit, quality, style, or aesthetic expectation.

Tailors are independent service providers. ApneTailor does not manufacture garments and does not give any express or implied warranty, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement, except where such a disclaimer is not permitted by applicable law.

13. Limitation of Liability Disclaimer

To the maximum extent permitted by law, ApneTailor, its founders, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, business opportunity, or garment or fabric value, arising from or related to use of the platform, even if ApneTailor has been advised of the possibility of such damages.

Without limiting the above, ApneTailor is not liable for delays, unavailability of tailors or logistics partners, measurement inaccuracies provided by users, fabric defects or shortages, stitching quality disputes except as handled under our refund and support processes, failed pickups or deliveries caused by unavailability or incorrect addresses, or third-party payment, hosting, or courier failures.

While we strive to provide a reliable service, we do not guarantee uninterrupted availability, error-free operation, or specific business or stitching outcomes. Where liability cannot be excluded, ApneTailor's total liability for any claim relating to an order shall not exceed the amount paid to ApneTailor for that order, to the maximum extent permitted by law.

14. Third-Party Services

The platform may rely on third-party providers for payments, authentication, notifications, cloud infrastructure, analytics, and logistics services. Their use may be subject to separate terms and privacy policies.

15. Privacy

Your use of ApneTailor is also governed by our Privacy Policy. Please review the Privacy Policy to understand how we collect, use, and protect information.

16. Grievance and Complaint Mechanism

If you have a complaint or grievance relating to the ApneTailor platform, an order, a payment, pickup or delivery, these Terms, or our services, you may raise it:

Please include your registered contact details, order reference where applicable, and a clear description of the issue. We will make reasonable efforts to acknowledge and address grievances in a timely manner. This mechanism does not limit any rights you may have under applicable Indian consumer protection or other laws.

17. Changes to Terms

We may modify these Terms of Service from time to time. Updated versions will be posted on this page and become effective upon publication.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in India.

Related Policies and Platform Documents

ApneTailor's platform is governed by a set of policies and documents that work together. The following four documents form the core agreement between you and ApneTailor:

By using the ApneTailor mobile application, website, or related services, or by agreeing to any one of these four core documents, you agree to all of them, as each may be updated from time to time.

You should also read the following additional policies and platform documents. They apply to specific aspects of our service and are incorporated by reference into the core policies above:

Service policies

Support and trust

Please review these documents carefully. Where they relate to your use of ApneTailor, they form part of the same platform terms governing orders, data handling, support, and trust on the platform.

19. Contact Us

For questions regarding these Terms of Service, please contact:

ApneTailor Support Email: [email protected]