Refund and Cancellation Policy

Last Updated: July 2026

Draft — Pending Review: This policy is a working draft. Final business rules require user approval before this page should be treated as the definitive public policy.

This page outlines ApneTailor's approach to refunds and cancellations. For authoritative refund language, also see the Privacy Policy and Terms of Service.

General principle

Payments made through ApneTailor are generally non-refundable once an order or transaction has been confirmed or processed. However, refund requests may be reviewed on a case-by-case basis depending on the circumstances.

When refunds may be considered

Refund requests may be reviewed when:

A service issue occurred that ApneTailor determines warrants review
An order was cancelled before significant work began, subject to applicable rules
A payment error or duplicate charge occurred
Other circumstances where a resolution is appropriate under applicable policy

How to request a refund

Contact ApneTailor support at [email protected] with your order details and a description of the issue. Refund approval depends on the status of the order, applicable policies, and relevant circumstances.

Cancellations

Cancellation terms depend on the order status at the time of the request. Orders that have progressed significantly through the stitching workflow may not be eligible for full cancellation or refund. Contact support for guidance on your specific order.

Resolution options

Depending on the circumstances and applicable policy, partial or full refunds or other appropriate resolutions may be provided. ApneTailor does not guarantee automatic refunds for all situations.

Contact

For refund or cancellation inquiries: [email protected]