Refund and Cancellation Policy

Version 1.0.0 · Last Updated: September 2026

This page explains ApneTailor's approach to refunds and cancellations for transactions made through the ApneTailor User App and the ApneTailor Tailor App. These terms also appear in our Terms of Service.

General principle

Payments made through ApneTailor are generally non-refundable once an order, service, or transaction has been confirmed or processed. However, refund requests may be reviewed on a case-by-case basis depending on the circumstances of the order, payment, cancellation, service issue, or dispute.

When refunds may be considered

Refund requests may be reviewed when:

• A service issue occurred that ApneTailor determines warrants review
• An order was cancelled before significant work began, subject to applicable rules
• A payment error or duplicate charge occurred
• Other circumstances where a resolution is appropriate under applicable policy

How to request a refund

Contact ApneTailor support through in-app support or at [email protected] with your order details and a description of the issue. Refund approval depends on the status of the order, applicable policies, and relevant circumstances.

Cancellations

Cancellation terms depend on the order status at the time of the request. Orders that have progressed significantly through the stitching workflow may not be eligible for full cancellation or refund. Contact support for guidance on your specific order.

Resolution options

Depending on the circumstances and applicable policy, partial or full refunds or other appropriate resolutions may be provided. ApneTailor does not guarantee automatic refunds for all situations.

Contact

For refund or cancellation inquiries: [email protected]